We currently accept Medicare and Medi-Cal’s behavioral health program, Carelon. Please note that neither Medicare nor Medi-Cal/Partnership Health Plan cover or offer reimbursement for IV, IM, SL ketamine.

Spravato, FDA approved esketamine, is often a covered service by Medicare and Medi-Cal. After being medically cleared, it is then possible to determine if your insurances’ pharmacy benefits cover the Spravato prescription. It can take up to 4 weeks to determine pharmacy coverage. 

Medical clearances, medical and psychiatric medication appointments, psychotherapy and integration therapy appointments can be billed to Medicare and Medi-Cal if you are seeing one of our providers who is enrolled and credentialed with these insurances.

We do not currently accept any private or commercial insurances.

This amount varies, so it’s best to call your insurance company prior to booking an appointment and provide the following applicable procedure code(s) for the most accurate information:

-90837 (psychotherapy)

-99205 (50 minute medical appointment, such as a ketamine medical clearance or a psychiatric medication management intake)

-99214 (30 minute follow up medical appointment)

-99215 (50 minute follow up medical appointment)

First you’ll need to book and attend your appointment at the Center for New Growth. After we have collected payment for your visit (usually within a few days) you can access your patient portal by calling (707-267-7931) or texting (707-273-1455) us to request an email invitation. Once you’ve clicked the link to view your patient portal (preferably from a computer with a full web browser), click “itemized receipt” to view and download the receipt(s) for your selected date(s). Each insurance company will have a different process for submitting these superbills, so please check with them directly for guidance.

It is required to wait 24 hours after your treatment before driving or operating any heavy machinery. We recommend waiting until the following day after your treatment to go back to work. Some patients find they prefer having the following day off work as well if they are able, to begin processing and integrating their journey.

Most appointments are currently held in our Arcata office, except for lab work appointments which are held at our lab (Thrive Lab) in our Eureka office (or at your home, if using our mobile lab service). We also offer house call appointments for our Thrive Wellness vitamin infusion and injection services. If you have a medical or therapy appointment in Eureka, your appointment reminders will clearly state the Eureka Center for New Growth.

While we do not require referrals and do allow patients to self-refer and book a medical clearance appointment to discuss their treatment options with one of our medical practitioners, we do warmly welcome any collaboration with outside medical/mental health providers. At times, we may need to request your medical records from another providers office to review before making a decision about clearing you for treatment.

Some of our collaborating local agencies, such as the Department of Veteran’s Affairs in Eureka and PACE require referrals. Please speak to your provider there to facilitate this process.

This depends on the type of ketamine treatment you will be doing, as well as which integration therapy route you will be taking. If you will be receiving in-office treatments such as sublingual lozenge KAP sessions or IV/IM sessions, patients usually find they need a bit of time to arrange their transportation, time off work if applicable, etc. This typically aligns well with our appointment schedule, which can sometimes be booked roughly a few weeks out, due to the coordination between multiple providers that is required, etc. This is especially true is there is a certain day of the week that your personal schedule requires you to have your treatments take place on.